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QUALITY MANAGEMENT SYSTEM

 

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SIMS Quality Management System (QMS) Consulting & Training

ISO 10006 Project Management


ISO 10006, Quality management — Guidelines to quality in project management, claims to provide "guidance on quality system elements, concepts and practices for which the implementation is important to, and has an impact on, the achievement of quality in project management." In our opinion, application of this document is more likely to have the opposite effect: if attention is given to the items identified in the standard at the expense of others critical to project management, the result could very well be a poorly managed and unnecessarily costly project that is compliant with the standard.

Strong words, perhaps, but let us look at some of guidance the standard provides, and you can draw your own conclusion.

First of all, ISO 10006 does seem to cover the right subjects — scope, cost, time, risk, and so on. In fact, it identifies virtually the same set of project management processes and knowledge areas as A Guide to the Project Management Body of Knowledge. Not much of a surprise since the ISO committee used a draft of that document as a key input during the development of their document. There are, however, some notable omissions:

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There are no quality management processes. By failing to include the quality management processes, ISO 10006 implies that these critical processes are outside the scope of project management. How does one ensure quality without quality management?

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There is no project execution process. Lots of planning processes, lots of controlling processes, but no place to actually do the work of the project. This omission regrettably reinforces the notion that project management is limited to planning and controlling.

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ISO 10006 limits its discussion of scope to developing "a description of the project product." In doing so, it minimizes the importance of project scope, of defining the work of the project. Hardly a recipe for quality in project management.

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