Objective

To evaluate your (Client’s) service from customer perspective. SIMS quality testing services allow you to measure areas that matters the most of your customers.

 

Methodology

SIMS Mystery Shopping program is one the Service Quality Auditing. We will work with you to develop a highly detailed shopping program that allows you to measure areas that matter the most to your customers. 

Our shoppers then go out to your locations and make sure all topics covered in the mystery shop are reviewed and documented.  We go the extra mile to make additional observations and comments that will help you improve the service levels as a result of your mystery shopping program.

After the shopper's report is complete, it is personally reviewed by one of our senior managers for completeness and accuracy.  This "human touch" is just another part of our quality control process

 

Once the shop has been reviewed, we complete the reporting process and rush the report to you.  As with all our services, reporting is available via our secure web site, fax, E-mail or in "hard copy" form.

 

Duration

Varies depending upon size & type of business 

 

Deliverables

Service Quality Report